Extending the Microsoft Outlook Client for Microsoft Dynamics CRM 2011 (part 1)

How do you do?
It has been a while since I've logged in, nevertheless this blog should be worthwhile whenever the Microsoft Dynamics CRM Outlook Client does not completely fulfill your client's needs.

What is this about?
Well as far as the Microsoft Outlook Client exists, users can track their e-mail messages and tasks into CRM. The only thing some users are missing is a way to view more related information or functionality to actually follow up this e-mail or task with a simple click from within the Outlook Client.

Compatibility. What about it?
Well.. as long as users will adopt the Crm Outlook Client for Microsoft Dynamics CRM 2011 in Microsoft Outlook 2010, this add-on will be suitable. However there are ways to extent previous versions of this Outlook client as well.
Because this add-on uses a default webresource in Microsoft Dynamics CRM this can be used for on-premise or online. It does not matter at all.

How does this work?
Well, basically it is just an idea. The only reference that will be used in this blog is Walkthrough: Creating Your First Application-Level Add-in for Outlook. Furthermore, knowledge of creating a web resource in Microsoft Dynamics CRM will be very useful and required as well.

More information about the how to in the next blog.

Greetz, Boudewijn.